Return and Refund Policy

At AUMA, each piece—whether original or printed, is handled with care and intention. We want you to love your purchase. Please read the policy below before placing your order.

All Sales Are Final

Due to the handcrafted and custom nature of our artwork, all sales are final. This applies to both original artworks and fine art prints. We do not offer returns, refunds, or cancellations once an order is confirmed.

Damaged Orders

If your artwork or print arrives damaged, we’re here to help.

1. Contact us within 48 hours of receiving your delivery.
2. Include clear photos, videos of the damage, packaging, and shipping label.
3. We will assess the issue and work with you on an appropriate solution—this may include a replacement, reprint, or partial refund depending on the situation.

Custom & Commissioned Pieces

All custom or commissioned artworks are final sale and non-refundable. We communicate closely throughout the process to ensure your vision is honored before final delivery.

Shipping Issues

While we package all items with care, AUMA is not responsible for delays caused by couriers, customs, or external disruptions. That said, we’re happy to assist with tracking or claims where possible.

Print-Specific Notes

• Our fine art prints are made-to-order and carefully quality-checked before shipment.
• Slight color variation between screen and print is normal and not considered a defect.
• Prints are packaged securely to prevent damage during transit.

Contact Us

If you have any concerns about your order, reach out to us at:
auma.artstudio@gmail.com
We’re here to help and ensure a smooth experience.